Customer Operations at Squarespace enables users to convey their thoughts and facilitates their assistance requests. Our team, which is comprised of approximately 400 individuals, is located in New York, Dublin, and Portland, and has a remote workforce. We are operational around the clock. The Customer Support Associates are the public face of our organization, engaging with clients daily to guarantee that any account-related issues are resolved promptly.
You will apply your system expertise and commitment to delivering an exceptional customer experience to address user concerns while advocating for our brand. The lead of the customer support team is responsible for this remote position. You must be proficient in both written and spoken English and Japanese (Keigo) and be able to work remotely in one of our authorized U.S. states.
Details About Jobs in Portugal for Foreigners:
- Company: Squarespace
- Job type: full-time
- Shift and schedule: weekends as needed, holidays
You’ll Get To:
- Respond to live conversations and communications submitted by customers promptly.
- Approximately 90% of the duties associated with this position will be characterized by a typing-intensive, queue-oriented workload.
- For this position, we offer the majority of our assistance via live conversation.
- Assist customers with inquiries and issues related to their accounts, invoicing, or other transactional matters.
- Achieve customer satisfaction, productivity, and quality objectives independently through live conversation and email.
- Stay informed about the latest product features and improvements that have been introduced.
- Acknowledge exceptional consumer experiences and escalate critical concerns.
Who We’re Looking For:
- Availability to work a 40-hour work week, which includes weekends and holidays, at the discretion of our clients
- Proficiency in both Keigo Japanese and English
- A minimum of one year of experience in a customer-facing role (such as retail, hospitality, or online support) is necessary.
- Have a strong understanding of written communication and the ability to detect errors in punctuation and grammar.
- Conversation decoding, cause identification, and goal alignment comprise capabilities.
- The capacity to prioritize demands that are in conflict
- Expertise in the utilization of the Squarespace infrastructure
- The ability to focus on the task at hand is facilitated by a personal workspace and reliable, unimpeded WiFi.
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Benefits of Jobs in Portugal for Foreigners:
- Work-Life Balance: Portugal is renowned for its relaxed lifestyle and emphasis on work-life balance. Flexible working hours and generous vacation time are frequently favored by employees.
- Diverse Employment Prospects: Portugal’s employment market is expanding, with a particular emphasis on renewable energy, agriculture, tourism, and technology. This generates a wide range of employment opportunities for foreign nationals.
- Attractive Salary Packages: Although salaries may be lower than those in certain Western European countries, they are frequently complemented by benefits such as paid leave, healthcare, and incentives.
- Cost of Living: Portugal’s cost of living is relatively lower than that of other Western European nations, which enables individuals to maintain a comfortable lifestyle on a modest salary.
- Friendly Environment: The Portuguese people are generally amiable and welcoming, which facilitates the integration and adaptation of immigrants into the community.
- Language: Although Portuguese is the official language, English is spoken by a significant number of locals, particularly in urban areas and the hospitality sector, which facilitates communication for foreign laborers.
- Cultural Diversity: Foreigners are allowed to become fully immersed in Portugal’s rich culture, appreciate the stunning landscapes, and encounter the country’s historic sites and traditions through employment.
- Healthcare System: Portugal’s public healthcare system is commendable, and employees are frequently granted access to healthcare services, which enhances the quality of life.
- Visa Types: The Portuguese government provides a variety of visa options for foreign laborers, such as the Golden Visa program, which can result in residency for individuals who make substantial investments in the country.
- EU Membership: Portuguese membership in the European Union provides Portugal with access to the broader EU market, thereby facilitating business and travel opportunities.
- Safety: Portugal is regarded as one of the most secure countries in Europe, due to its placid environment and low crime rates, which render it an ideal location for both residence and employment.
Cash Compensation Range:
The base salary for this position is subject to change based on job-related criteria, such as location, relevant skills, qualifications, and experience.
In addition to the aforementioned monetary compensation, which includes base salary and, where applicable for eligible positions, overtime pay, or on-target commissions, all Squarespace personnel are entitled to equity in the organization as an additional component of their overall compensation.
About Squarespace:
Squarespace (NYSE: SQSP) is a design-driven platform that aids entrepreneurs in the establishment of online identities and enterprises. We provide a wide range of tools to millions of customers in over two hundred countries and territories, allowing them to establish an online presence, cultivate a following, generate revenue, and expand their enterprises. Our product line encompasses a variety of tools, such as scheduling tools (Acuity), social media presence creation and management tools (Bio Sites and Unfold), and hospitality business management tools (Tock), in addition to websites, domains, e-commerce, and marketing tools.
Our organization employs more than 1,700 individuals. Our primary office is located in the dynamic city of New York, and we also have branches in Aveiro, Portugal, Chicago, Dublin, Ireland, and collaborative locations in the United Kingdom, the Netherlands, and Australia. A more comprehensive description of Squarespace’s corporate culture can be found at www.squarespace.com/about/careers.
Our Commitment:
At present, Squarespace is employed by more than one million individuals from around the world to share their distinctive perspectives and experiences with the world. We not only value and encourage the diversity of our clientele, but we also endeavor to inculcate the same values in our staff. Squarespace is committed to ensuring that all individuals have the opportunity to secure employment, regardless of their national origin, race, color, ethnicity, ancestry, religion, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other legally protected class.
We are grateful for the opportunity to offer equal employment opportunities. Your cooperation in advance in providing the information regarding your professional heritage, as mentioned in your resume, is greatly appreciated. This allows us to guarantee the consistency and precision of your candidate information throughout the hiring process.
For More Info:
Email Your CV, and We’ll Find the Best Pathway For you: info@sponsorshipjobs.pk
Frequently Asked Questions:
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How can a foreigner get a job in Portugal?
The process of securing employment in Portugal will be more complex for non-EU citizens. A work visa is typically required to reside and do business in Portugal if you are a national of a non-EU country. Before applying for a work visa in Portugal, it is required to obtain employment.
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What skills are in demand in Portugal?
Numerous positions prioritize your soft skills, such as communication, problem-solving, and knowledge of technology, particularly in sectors such as sales, customer service, digital marketing, and IT. Are you unable to communicate in Portuguese? There is nothing to fret about! English, German, Dutch, and other native speakers are all welcome in many of these positions.
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Is getting a job easy in Portugal?
It can be difficult to secure employment in Portugal as an immigrant, especially if you are not proficient in the Portuguese language. The unemployment rate in Portugal is subject to changes, as the labor market is highly competitive.
