Customer Service Representative Supervisor Jobs in Canada 2025

11051539 Canada Inc., a Mississauga, ON-based organization, is seeking applications from qualified candidates for the position of supervisor of customer service representatives. Candidates must possess strong interpersonal skills and be self-motivated. The selected candidate will be expected to commence work as soon as feasible. The vacancies are considered permanent employment or full-time employment. The shift schedule comprises the following: Day, Evening, Night, Overtime, Early Morning, and Morning.

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Key Points:

• Position: Customer Service Representative Supervisor
• Number of Vacancies: 2
• Location: Mississauga, ON
• Salary: $24.00 per hour
• Hours: 35 to 40 hours per week
• Employment Type: Permanent, Full-Time
• Shift Timings: Flexible shifts including Day, Evening, Night, Early Morning, and Overtime

Job Description:

• Performance evaluations must be implemented by the candidate.
• The candidate will be expected to perform the same responsibilities as the employees who are under supervision.
• The candidate is anticipated to recruit and appoint employees.
• The candidate is anticipated to be responsible for the planning, assignment, and review of work.
• The candidate will be accountable for the coordination of maintenance and repair work, as well as the smooth operation of computer systems, equipment, and apparatus.
• The candidate will be accountable for the coordination of activities with other work units or departments, as well as the development of work schedules and procedures.
• The candidate is required to authorize routine deposits and withdrawals, as well as to verify and inspect the accuracy of the work.
• The candidate will be accountable for the identification of training requirements and the provision of training to employees regarding their job responsibilities and company policies.
• The candidate is anticipated to place orders for materials and supplies.
• The candidate is anticipated to resolve work-related issues and generate and submit progress and other reports.

Job Requirements:

• The candidate must possess a high level of proficiency in the English language.
• The candidate must possess a college/CEGEP diploma.
• The optimal candidate will possess a minimum of seven months and a maximum of one year of experience in a related industry.
• The candidate must possess the capacity to supervise one to two individuals.
• Accuracy is a prerequisite for the candidate.
• The candidate must prioritize the needs of the consumer.
• Dependability is a prerequisite for the candidate.
• The candidate must possess effective interpersonal skills.
• The candidate must possess exceptional written and verbal communication abilities.
• The candidate must possess the ability to act independently.
• The candidate must possess interpersonal awareness.
• The candidate must possess strong judgmental abilities.
• The candidate must possess a high level of organization.
• The candidate must be dependable.
• The ideal candidate should possess solid teamwork skills.

Additional Information:

Work Conditions and Physical Capabilities:

• The candidate should possess a keen eye for detail.
• The candidate must be capable of operating in a fast-paced, high-volume environment.
• The candidate is anticipated to oversee a substantial caseload.
• The candidate must be prepared to work additional hours if required.
• The candidate is required to complete the task within the specified time frame.
• The candidate must be prepared to perform under pressure.

Benefits of Job:

• Competitive Salary and incentives: In Canada, Customer Service Representative Supervisors receive competitive salaries, which are frequently supplemented by performance-based incentives. This provides a substantial earning potential for those in leadership positions.
• Comprehensive Health and Dental Benefits: Numerous employers in Canada provide comprehensive health, dental, and vision insurance, guaranteeing that supervisors and their families have access to the highest quality medical care.
• Job Stability and Growth in a Recession-Proof Industry: The demand for competent supervisors in a variety of industries is on the rise, and customer service is a critical component of nearly every business sector, ensuring long-term job stability.
• Opportunities for Career Advancement: Supervisors in customer service positions frequently have the opportunity to advance to more senior positions within the organization, such as operations manager, customer service manager, or other executive leadership roles.
• Flexibility in Hours: Numerous customer service positions provide supervisors with the opportunity to maintain a healthy work-life balance by offering the option of remote work or part-time work.
• Training and Professional Development: Supervisors frequently participate in continuous training sessions that focus on leadership, conflict resolution, communication, and customer service skills, which contributes to their professional and personal development.
• Performance Recognition and Career Rewards: Supervisors are typically incentivized to achieve high levels of job satisfaction and success by receiving recognition, promotions, and performance incentives in exchange for their hard work and dedication.
• Diverse Work Environment: The opportunity to supervise a team in customer service provides exposure to individuals from a variety of backgrounds, thereby cultivating a multicultural and inclusive work environment that enhances the overall experience.
• Access to Employee Discounts and benefits: Numerous organizations offer customer service supervisors exclusive offers, discounts, and benefits, which improve their overall employee experience.
• Ability to Impact Company Culture and Policies: Supervisors have the capacity to directly impact the day-to-day operations of their team, defining company culture, implementing policies, and ensuring high levels of customer satisfaction.
• Health and Wellness Support: Numerous employers provide wellness programs, such as stress management resources, mental health support, and gym memberships, to guarantee the supervisor’s overall health.
• Opportunity for International Experience: Supervisors may have the opportunity to collaborate with international teams or travel for training and development opportunities, as customer service excellence is crucial in global markets.
• Networking and Relationship Development: Supervisors frequently have the opportunity to establish valuable professional relationships with colleagues, clients, and business partners, which can significantly improve their career growth and networking opportunities.
• Employee Benefits for Families: Numerous organizations provide family-oriented benefits, including paid parental leave, family health plans, and childcare assistance, which are exceedingly advantageous for supervisors with dependents.
• Exposure to Technology and Innovation: In the current tech-driven marketplace, customer service supervisors in Canada are frequently exposed to the most recent customer service technologies, including AI chatbots, CRM systems, and customer analytics, which provides them with a competitive advantage.

How to Apply For Customer Service Representative Supervisor Jobs in Canada?

Apply through the provided options if you are intrigued.

• By Email: hiring.easywellproducts@gmail.com

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